Conditions
About us
Here you will find transparent information on how to book and cancel your stay at Ferienwohnung Oberwinter. You will find out how a booking is made, how you pay and what deadlines apply in the event of a cancellation. These conditions apply to bookings made directly with us. For bookings via platforms such as Airbnb or Booking.com, the rules agreed there apply.
Many people can furnish a house, but only a few understand the art of creating a home.
1. how does my booking come about?
You book directly online via our Book page. The contract becomes binding upon completion of the booking. These terms and conditions are linked in the booking form and are deemed to have been agreed. You will also receive all details, including price, payment method and cancellation deadlines, in your booking confirmation, in which this page is also linked.
2 What conditions apply when booking via Airbnb, Booking & Co.
If you make a booking via a platform, the cancellation and payment rules set out there apply. The rules for booking and canceling on this page only apply to direct bookings via us. Booking directly is usually the more personal and cheaper solution because there is no platform fee.
3. how do I pay for a direct booking?
For direct bookings, payment is made by bank transfer to the account details stated in the booking confirmation. The total amount is due before arrival, unless we agree otherwise with you. All prices are inclusive of statutory VAT. For the Smart Home Bonn, the accommodation tax of the city of Bonn is added, which we show separately. On request, we will issue a proper invoice with company details.
4. what is your cancellation policy?
Plans change, we understand that. The time at which we receive your cancellation in text form is decisive. You reserve the right to provide evidence of lower damages.
- more than 30 days before arrival, free of charge
- 30 to 14 days before arrival, 50 % of the booking price
- less than 14 days before arrival or in case of no-show, 90 % of the booking price
5 What happens if you can re-let the period?
If we can rent the accommodation to someone else during the canceled period, we will be happy to discuss a pro rata refund. Just get in touch with us, we usually find a fair solution.
6. what happens if we have to cancel the booking?
In rare cases of force majeure (such as damage to the accommodation) we have to cancel a booking. In this case, we will of course refund the full amount already paid. Further claims are excluded.
7 Should I take out travel cancellation insurance?
For unexpected cases such as illness, we recommend taking out travel cancellation insurance. This way, you are covered regardless of our cancellation deadlines.
Stylish furnishings
Comfortable and tasteful furnishings that invite you to feel at home.
Convenient access
Simple and highly flexible check-in using a key box.
Free parking
Secure and free parking right outside the door.
Flexible check-in
Flexible arrival and departure times for your convenience, by arrangement.
WLAN included
Free WLAN for your unlimited connection.
Quiet location
Relax in a quiet and peaceful environment.
